Billing
If a customer’s balance is past due, the credit card on file may be used to pay the outstanding balance. For EZ Pay Customers, all normal recurring charges will be billed to the card on file on completion. Any additional costs incurred related to the collection of a past due account will be considered the client’s responsibility.
Inclement Weather
We may occasionally be unable to perform service on your regular day due to bad weather. If this occurs please assume that we will be there the next day. It is also possible that inclement weather earlier in the week may put us behind causing us to miss your service day. We try very hard to stay on schedule and to catch up quickly after bad weather. If you ever have a question about your schedule please contact us.
Sprinkler Systems
Please be sure that you do not have your irrigation system set to run on your regularly scheduled service day. If our schedule is delayed because of rain, try to remember to turn off your sprinkler system until we have serviced your yard. We will replace sprinkler heads if the mower hits them, but a head that will not retract on its own is broken and needs to be replaced. We can refer an irrigation repair company if you need help repairing broken heads.
Changes to Service
Please provide at least a 24 hour notice to change or cancel any scheduled service. Any requests for additional work should be directed to the office at 817-741-3661 or admin@grassking.com . Schedule changes should be done through the website under Current Customers, then Edit Schedule. Changes requested without 24 notice may be performed and billed.
Misc.
Keep in mind that prices quoted represent dealing with a normal amount of growth per visit. A cut height that removes 1/3rd of the grass is considered the maximum healthy rate of removal. Too infrequent mowing resulting in excessive growth between visits will necessitate extra charges. Customer requested scalping or lowering of cut height, excessive leaves, or other factors that must be dealt with in performance of regular maintenance, will necessitate additional charges.
Please inspect the area after service to make sure your gate(s) are closed and secured, and that items such as trampolines are still correctly assembled and safe for use. Certain items such as these must be interacted with during performance of our services and at times may become disassembled or uninstalled. The customer is responsible for making sure these items are in a safe condition before their use.
Our services may be hazardous to bystanders. People and pets should not be in the area.
We cannot be held responsible for damage to items left in the work area. Please remove such items as hoses, toys, etc. before your service day.
We cannot be held financially responsible for damage that is repaired before we are notified and given a chance to see the damage. Please give us a chance to fix it ourselves if we can. If we can’t, we will have repairs made by a qualified third party or coordinate them with you.
If we are unable to perform service due to reasons beyond our control (sprinklers on, gate left locked, etc.) we will not be able to return until the next week.
Services will be performed between the hours of 7:30 am and 7:30 pm. We also work holidays if they fall during the week, and weekends if necessary to catch up from rain.
Please note that lawn care services are subject to Texas state and local sales tax.